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Visible product damage or stain
- Bottom door seal damaged
- It is normal to find a split in the bottom of the door seal. This is to release the inside pressure.
- Outer door damanged or scratched
- Protective clear pastic coating has not been removed. Remove clear pastic coating.
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Unpleasant odour
- Burning smell
- On models with the heater exposed an object may have dropped on to the heater and started to melt, eg: plastic container. Not applicable to Dishlex "B" series as the heater is not exposed. Remove object from heater and carefully scrape off any melted plastic if applicable.
- Odour - mouldy smell
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Dishes washed only every two or three days. Use rinse hold cycle at least once a day until a load accumulates or hand rinse dishes before loading dishwasher.
A dirty filter may contribute to a bad odour. Add approximately 3 tablespoons (45 ml) of baking soda to bottom of dishwasher to absorb odours. Can use dishwasher freshener - Citron Fresh.
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Problem With Operation
- Click when door is opened
- This is the light switch activating.
- Cutlery not drying
- Poor loading in cutlery basket. Refer to instruction book for loading. Must use rinse aid and on Westinghouse "J" Series, if Eco Program was used, we recommend using a higher energy program.
- Cycle taking too long (Westinghouse "J" series)
- Incorrect program selected for size of load. Refer to user manual.
- Cycle time too long
- Hot or cold fill selected (if applicable). Choose correct water temperature.
- Cycle time too short
- Incorrect program selected. Select correct program.
- Cycle time too short (Westinghouse "J" Series)
- Rinse/hold program is selected (Westinghouse "J" series). Normal - time taken 12 minutes.
- Damaged items in dishwasher
- Certain items should not be washed in the dishwasher as they are not dishwasher proof. When buying new dishes make sure that they are dishwasher proof. Refer to instruction book for a list of items not suitable for dishwashers.
- Delay start - cannot cancel
- Can continue pressing delay start button until passed the maximum time (19 hours on Westinghouse "J" series).
- Detergent either will not dissolve or will not come out
- Upper basket spray arm is blocked. Remove top basket spray arm & clean.
- Detergent left in dispenser
- Upper spray arm holes blocked. Remove upper basket to unblock holes in spray arm.
- Dirty inside dishwasher
- Could be calcium build up from water supply (white film). Put dishwasher through a complete cycle using a de-scaler (available from Electrolux Spare Parts) followed by a cycle using Finish powder in the dispenser (dishwasher must be empty during both operations).
- Dirty wash
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The washing program selected is too gentle. Select another program.
Spray arm holes blocked. Unblock holes.
Not enough detergent used or detergent is old and has gone hard. Check detergent and use correct amount.
- Pitting of stainless steel
- Prolonged contact with salty or highly acidic foods. Wash soon after use. Remove spots with silver polish and rewash.
- Brown spots or pitting of stainless steel
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Detergent being thrown over cutlery and saucepans. Load detergent correctly in the dispenser.
Poor quality stainless steel used in cutlery or saucepans. Wash by hand periodically. Use 18/10 grade stainless steel.
Poor loading. Do not overload dishwasher. Use the recommended loading pattern. Make sure the plates are not touching each other. Ensure that dishes or cutlery are not preventing either spray arm from rotating. Remove large food particles before placing dishes in dishwasher.
Incorrect program selected. Select heavier wash program. Do not use economy option with heavily soiled or dried on food particles on dishes.
Filters not locked in position. Check that the filters are correctly located and secured. Refer to the instruction book.
- Not washing clean
- Poor quality detergent. Recommend using higher quality detergent.
- Stains in tea and coffee cups
- Insufficient or poor quality detergent used. Increase detergent dose. Use "Finish" brand – recommended.
- Tarnishing of silver
- Mixing with stainless steel cutlery. Separate into different compartments of cutlery basket.
- Streaks on dishes
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Spray arm holes blocked. Unblock holes.
Poor quality detergent. Use "Finish" - recommended.
Incorrect detergent usage. Use correct amount of detergent (refer to user manual book "using the detergent and rinse aid dispenser").
- Water marks or foggy glasses
- Poor quality water / not enough or no rinse aid. Increase rinse aid dosage or fill rinse aid dispenser.
- White film on dishes
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Models with a water softener may need salt or the salt cap is not tight. Fill the container with salt (use correct type of salt - NOT table salt) and check cap is tight. Refer instruction book.
Models with a water softener may not be set to the right level (factory set at level 4). Refer instruction book settings for the water softener.
- Discoloured baskets
- Water temperature from hot water service too hot (basket goes yellow). Adjust thermostat temperature or if solar hot water, suggest plumber to fit a tempering valve (should not exceed 65ºC).
- Discoloured inner door panel or liner
- Chemicals from detergent powder ie. chlorine or phosphates (rainbow effect), or iron or manganese content in water supply (brown or yellow stains). Increasing the amount of dishwasher detergent may help. Not detrimental to operation or a health issue.
- Dispenser not opening
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Pot handle sticking out or loose spoon. Freshener hanging off basket adjacent to the dispenser. Make sure nothing obstructs the dispenser door preventing it from opening.
Large plate in lower basket obstructing door of dispenser. Re-position large plate.
Can continue pressing delay start button until passed the maximum time (19 hours on Westinghouse "J" series).
- Door can be opened by pulling on it (Westinghouse "J" series)
- Safety feature on "B" Series dishwashers so that door can be opened from inside (eg. small child trapped inside).
- Door not closing or hard to close
- Top basket not fully pushed in or bottom basket running off the track. Make sure both baskets are in correct position.
- Filling and emptying immediately
- If outlet hose is lower than the water level on the dishwasher the water will continue to syphon / run out of the drain hose on fill cycle. Re-position drain hose - refer to installation instructions.
- Foam left in dishwasher
- Too much rinse aid being used in "soft" water areas (eg Melbourne). Adjust rinse aid dispenser. Refer to instruction book "using the detergent and rinse aid dispenser".
- Lights on but not working
- Dishwasher door not closed properly. Push the door firmly until audible "click" is heard.
- Losing time
- The dishwasher adjusts the displayed time after each wash depending on the wash load & water conditions detected. No Fault.
- Machine starts by itself
- Inlet valve leaking water into machine and overflow pressure switch is energised. The drain pump turns on to pump out the water to a safe level. Turn off tap until service can be arranged.
- Not advancing, will not finish program (electro-mechanical / electronic models)
- Power failure in area. Check power point with a known working appliance. Check fuse box or circuit breaker. Drain hose is too low or not positioned correctly under bench top. Re-position. Refer installation instructions.
- Not advancing, will not finish program (electronic models)
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Door not properly closed. Push door until latch clicks.
Dishwasher in pause mode. Press start or start / pause button to re-commence program or refer instruction book.
- Not advancing, will not finish program (Westinghouse "J" series)
- Rinse program is selected. Choose any other program.
- Not cleaning properly
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Using detergent tablets on ECO program. Use powder & rinse aid for the lower temperature ECO program.
Incorrect loading of dishes into dishwasher. Re-load dishes as set out in use & care booklet.
- Not dissolving detergent
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Top basket spray arm blocked or not rotating. Remove top basket spray arm & clean or Remove obstruction to free up spray arm operation.
Freshener in the way. Re-position freshener.
- Not draining
- Spigot not drilled out or cleared. Remove drain hose from sink trap and drill out or clear spigot webbing.
- Draining slow
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Drain system blocked. Check drain hose for kinks / sharp bends and sink trap for spigot blockage. The drain hose extension may be incorrect - check installation instructions.
Filters blocked. Clean all filters. Make sure filter is fully clicked home when replacing.
- Not drying
- Using detergent tablets on ECO program. Use powder & rinse aid for the lower temperature ECO program.
- Not enough water
- Inlet blockage. Check for kinks and sharp bends in the inlet hose.
- Not enough water (Dishlex Global series)
- Water fill adjustment may be required if mains pressure has altered. Refer instruction sheet for fill time adjustment in instruction book.
- Not filling with water
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Check tap is on.
Inlet blockage. Check for kinks and sharp bends in inlet hose. Check inlet hose filter sealing washer at tap for blockage.
- Not filling, water is escaping down drain
- Drain hose is too low or not positioned correctly under bench top. Re-position. Refer to installation instructions.
- Not heating
- Incorrect program selection. Refer to use & care booklet.
- Not heating enough (Global series)
- May not have reached correct temperature in given time. Models with a display rapidly flash an alarm code "nH". Refer to instruction book.
- Not operating - not commencing cycle
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No power. Check power turned on at power point.
Power supply not connected. Check plug is in and switched on. Check fuse box or circuit breaker. Check power point by plugging in and using another appliance.
On / off switch is off. Press on / off (power) button to start dishwasher.
In 'PAUSE' mode.
Dishwasher in DELAY mode eg. 2h. Press and hold 'DELAY' button for 3 seconds to cancel.
- Not washing properly
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Top basket spray arm blocked or not rotating. Remove top basket spray arm & clean or remove obstruction to free up spray arm operation.
Temperature is not hot enough. Refer use & care booklet for extending heating times.
Incorrect program selection. Choose another program or use powder & rinse aid for ECO program.
Poor loading of dishes. Re-load dishes as set out in use & care booklet.
- Powder not dispensing properly
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Freshener in the way. Re-position freshener.
Spray arm holes are blocked. Remove top basket spray arm & clean.
ECO program used with detergent tablet. Choose another program or use powder & rinse aid for ECO program.
- Slow filling water. Taking too long to fill
- Poor water supply pressure or tap not turned on properly. Check tap is on.
- Soap not emptying
- Lid of detergent dispenser obstructed. Remove obstruction and continue cycle.
- Stuck in delay cycle
- Unit has been set in the delay cycle. Press delay button until time is cleared.
- Time changes
- The dishwasher adjusts the displayed time after each wash depending on the wash load & water conditions detected. No Fault.
- Time in window decreases
- The dishwasher adjusts the displayed time after each wash depending on the wash load & water conditions detected. No Fault.
- Too many suds and / or too many bubbles
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Too much rinse aid being used in "soft" water areas. Refer to instruction book - "using the detergent and rinse aid dispenser" water softness.
Hand washing liquid is used. Pour half a cup of cooking oil in the dishwasher and run it with no detergent.
- Unable to program
- Delay start could be set without user being aware. Refer to instruction book to clear.
- Unable To Program ("B" Series)
- Upper spray arm holes blocked. Remove upper basket to unblock holes in spray arm.
- Vibrating
- Dishwasher not level. Adjust levelling legs as per installation instructions.
- Water being pumped out. Program not selected
- Inlet valve leaking water into machine, overflow pressure switch is energised and the drain pump turns on to pump out the water to a safe level. Turn off tap until service can be arranged. Call 13 13 49.
- Water is not entering the dishwasher
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Check tap is on.
Inlet blockage. Check for kinks and sharp bends in the inlet hose.
Inlet blockage. Check Inlet hose filter sealing washer at tap.
- Water fills during dry cycle (Westinghouse "J" series)
- During dry cycle the inlet valve is opened for 15 seconds to allow 1 litre of water to pass through the syphon break to cool it down which assists in condensing the steam into water vapour (fan assisted drying models only). This is normal operation.
- Water not being pumped out
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Drain system blocked. Check filters and drain hose for kinks sharp bends and sink trap for spigot blockage.
Filters blocked. Clean all filters. Make sure filter is fully clicked home when replacing.
- Water leaking / flooding on floor
- Poor installation. Leaking at hose connections (inlet and drain hoses). Check connections and hoses. Refer to user manual.
- Will not start (electro-mechanical timer)
- Timer knob not pulled out or on / off button not pressed in (where fitted). Pull out timer knob or press on / off button.
- Will not start (electro-mechanical timer)
- Timer knob not pulled out or on / off button not pressed in (where fitted). Pull out timer knob or press on / off button.
- Will not wash
- Wrong program is selected. Try other programs or refer to instruction book for program selection guide.
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Error Message
- Display window showing an 'upside down' 4
- Unit has been set in the delay cycle. Press delay button until time is cleared.
- Flashing 1h
- Dishwasher in DELAY mode. Press and hold 'DELAY' button for 3 seconds to cancel.
- Flashing 7h
- Unit has been set into the delay start cycle. Press the delay button until time is cleared.
- Flashing 'P'
- Dishwasher in PAUSE mode. Press and hold the 'start / pause' button and the dishwasher will continue with wash program.
- i10
- Tap not turned on or blocked inlet hose filter. If both ok faulty inlet valve.
- i20
- Not draining. Check drain hose for kinks / sharp ends and sink trap for spigot blockage. Check filters and clean if dirty. Make sure filter is fully clicked home when replacing.
- i30
- Overfill .
- i50
- Electrical fault. Turn off tap and power to unit. Require service call, phone 13 13 49.
- Light flashing
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Dishwasher in DELAY mode eg. 2h. Press and hold 'DELAY' button for 3 seconds to cancel.
Dishwasher in PAUSE mode.
Indicates a fault on models without a digital display or dishwashers built prior to "J" series models. Refer to instruction book for fault list - possible service call. .
- Message in display
- May indicate a fault. Refer to instruction book for fault list - possible service call.
- PF
- Power interruption. Press start / pause to restart the cycle.
- Program indicator light flashing. Westinghouse "J" series models with display window. "i10" displayed. Repeating single beep.
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Not filling. Check water supply and tap is turned on. Check inlet hose filter.
Not draining. Check drain hose for kinks / sharp bends and sink trap for spigot blockage. Check filters and clean if dirty. Make sure filter is fully clicked home when replacing.
- Program times changing (Dishlex "B" series)
- The initial wash time shown in the digital display window (models with display window) may vary over time. The dishwasher adjusts the displayed wash time after each wash depending on the wash load and water conditions detected (by 1 minute). Normal operation.
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Problem With Installation
- Door gap uneven
- Dishwasher not level on the floor. Adjust levelling legs as per installation manual.
- Door hitting left or right at top
- Dishwasher not level on the floor. Adjust levelling legs as per installation manual.
- Rocking dishwasher
- Dishwasher not level on the floor. Adjust levelling legs as per installation instructions.
- Tilting forward
- Dishwasher not installed correctly. Refer installation instructions.
- Tilting forward when both baskets out
- Dishwasher not installed correctly. Refer Installation Instructions.
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Unusual Noise
- Noise after program has finished (Westinghouse "J" series)
- Fan will continue to run to remove steam for approximately 20 minutes after the program has finished. Normal operation. Can be stopped by either opening the door or by pressing the on/off button.
- Noisy during wash
- Chiller compartment too cold. Adjust chiller compartment temperature control.
- Noisy when filling with water
- Tap or valve whistling due to water pressure. Fit pressure reducing valve available from plumbing suppliers. Refer installation instructions.
- Noisy when filling with water - banging noise
- Water hammer in the pipes when the water valve closes. Not a product fault. Water pipes are moving in the wall. Fit anti hammer device, available from plumbing supplies and hardware stores or have a plumber fit a pressure reducing device.
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Leaking/Dripping
- Walls are wet
- More prevalent when used overnight and left standing. Normal but check rinse aid is being used to help water "sheet off" the walls. Liner is stainless steel and will not rust.
